Refund policy
Warnings, WARRANTY & RETURNS POLICY
(Strict – CPA Compliance Only)
1. Final Sale
All goods are sold as final sale. We do not accept returns, refunds, or exchanges for:
· Change of mind
· Preference, dislike, or incorrect selection
· Pricing, promotions, or buyer error
Customers are responsible for ensuring suitability prior to purchase.
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2. Statutory Warranty – Manufacturing Defects Only
In accordance with Section 56 of the Consumer Protection Act, goods carry a 6-month statutory warranty against manufacturing defects only.
A valid defect must render the product:
· Unsafe, or
· Faulty, or
· Not reasonably fit for its intended purpose
If a manufacturing defect is verified within 6 months, the customer may elect one of the following remedies:
· Repair
· Replacement
· Refund
No remedy will be provided unless a defect is confirmed after inspection.
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3. Inspection Is Mandatory
All warranty claims are subject to physical inspection.
We reserve the right to:
· Reject claims where no manufacturing defect is found
· Reject items showing misuse, impact damage, liquid damage, or wear
· Return rejected items at the customer’s expense
Inspection may take up to 10 business days.
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4. Exclusions (Not Covered Under CPA)
The statutory warranty does not apply to damage caused by:
· Normal wear and tear
· Left in Rain or submerged in water
· Accidental damage
· Misuse, abuse, or negligence
· Improper storage, cleaning, or care
· Failure to follow usage instructions
· Customer handling or third-party repairs
Items returned in a condition inconsistent with normal use will be rejected.
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5. Delivery Claims
Claims for:
· Incorrect items, or
· Transit damage
must be reported within 48 hours of delivery, with clear photographic evidence.
Failure to report within this timeframe constitutes acceptance of the goods.
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6. Custom / Made-to-Order Goods
Custom-made, personalised, or made-to-order items are strictly non-returnable and non-refundable, except where a manufacturing defect is proven as required by the CPA.
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7. Proof of Purchase
No claims will be considered without valid proof of purchase.
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8. Refunds
Approved refunds (where legally required):
· Will be processed within 21 business days
· Exclude delivery, courier, or handling fees unless mandated by law
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9. Limitation of Liability
To the maximum extent permitted by the CPA, we are not liable for:
· Consequential or indirect loss
· Loss of use, income, or profit
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10. Acceptance of Terms
Purchase constitutes full acceptance of this policy.
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11. Warning and Disclaimer
Improper use of this product may result in injury or damage.
The manufacturer/seller will not be held responsible for any accidents, injuries, damages, or losses resulting from misuse, improper handling or unauthorized modifications.
Use this product at your own risk.